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Donna F.
"Loss of engine oil pressure" came on my display on 6/17. Took my car to the Quick Lane at Jones Ford. I was given paperwork concerning the 23S64 recall to take to Services. According to the recall, I should not drive me car. I asked for a loaner or rental. Mr. Glover told me he could not help me. I called corporate and a guy gave Mr. Glover instructions on getting a SSSC form done. I went back 2 days later, nothing. I called again on 6/19, Mr. Glover was again instructed by Naomi in corporate to do a SSSC, because he did not do the first one. I called 2 days later and Mr. Glover stated it took 48 hours to get the approval plus he had to gather all the info about the parts needed for the recall in order to complete the SSSC. He was given the information the man in Quick Lane gave me. After 5 days without a car, I called another dealership and as soon as I can get my car moved from Jones Ford to Berkeley Ford, they said they will begin the process to get me a car. If the process is successful, that means Mr. Glover lied. He lied about the time it took to prepare the SSSC and how long it would get approved (48 vice 24). I would like to know why I was treated in such a manner. Silly me for trusting Ford.
4 months ago
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Ford has a 1.5 average rating from 232 reviews

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