This is a very long story we started back on 12/1/24 when the car was towed into Ford dealership at Newstead for a transmission fix (on the warranty and a well known problem with this type of Fiesta) the car was in repair for approximately 3 weeks after I chased up the car due to no courtesy car being offered we finally got the car back After the second time of driving the car was doing exactly the same issue another tow needed this time costing $250 The car went back to the repair garage at ford Newstead this time I asked for a courtesy car and was granted one I made it my business to call every two weeks to chase up the progress of the car On the 19/6 out of the blue I received a text saying “your car is ready to collect please collect asap -I went in to collect the car only to be told “that text shouldn’t of been sent out we haven’t even looked at the car yet? On 6/6/24 some five months later with no call backs and being told over and over again “the service manager will call you back” I didn’t get a call back I contacted Ford head office complaints department a few days later someone emailed me to say “she couldn’t call me as she had no voice” but she would “look into It” after six emails telling me “we’re trying to sort this out for you” last one received 24/6 I was still no further forward? On 16/7 I received a call to say it’s not the transmission it’s a spark plug problem and it would cost between $2500 and $3500 to fix When I explained the history he said (Don the 2ic) said to be honest we’re cleaning up a mess here we're all brand new and quite frankly we didn’t even know your car was here? We’re just working through the issues I was left exasperated after almost 7 months to be told it would cost a serious amount of money regarding a problem that I hadn’t even heard about the whole time? he then told me “the cars probably not even worth it” you’d get more for scrap Really? To ford I’m obviously nothing at all I’m not even worth a follow up call in over 6 months ..Will I ever buy Ford again No Way! Will I tell everyone about my disgusting service? Yes I will People have told me to write to the motor vehicle ombudsman for some help which I am going to do I’m hoping that my review will help to educate others who may be considering to use or buying from this dealership “Ford dealership at Newstead” my advice Don’t! It’s not even worth a 1 star it’s simply disappointing and unacceptable service a very sad and unhappy customer