If I could rate 0 I would. I have had nothing but issues with my 2014 Ford Focus since I purchased it. I purchased my 2014 Ford Focus back in 2019. In 2020 I received a letter in the mail about a recall on the Transmission Control Module (TCM). I immediately contacted ford about this and got my car in to be diagnosed. They diagnosed it and told me that it was in fact the TCM but unfortunately due to COVID they have a major shortage and it is on back order. SO instead of fixing it, they "reset it" and sent me on my way. My car continued to have issues; shuttering when I would drive. So I took it back to them where they tried to tell me that it was not the issue; that there was nothing wrong with my car. I continuously called for 3 years trying to get this fixed while being told they did not have the part and they would call when they did. No call ever came...shocker. Fast forward to July of 2024. Surprise, Surprise my car stopped accelerating while I was driving. I assessed it with a code reader to diagnose that it was in fact the TCM. I contacted Ford and they told me to have it towed and they would diagnose it. I did just that while using the TOW service through ford in order to get a reimbursement. I had my car towed to Ford and they diagnosed (it was the TCM) and repaired it in about 2 days and returned to me at no cost and covered due to the recall. (This is the only good thing that happened). Meanwhile I filed a claim for reimbursement for the TOW. IT was denied. They claim my recall and warranty is expired. I explained to them that It is only expired because the dealership kept turning me away and telling me they did not have the part. They let me drive this car in an extremely unsafe condition for 3 years knowing it would very likely go out. I considered filing a law suit and decided it wasn't worth my time and mental health over a $150 TOW but I will never buy another Ford and I would recommend to anyone to not purchase one either. I realized that pretty much all car company's have a recall from time to time but Ford has provided the worst customer service I have EVER experienced. Not to mention when I did look into this I talked to 5 different departments. That is incredibly uncalled for. My specific experience was with Oxmoor Ford in Louisville KY but my dissatisfaction is mostly wit Ford Motor Company as a whole.