I think this maybe the worst experience I have ever had with a company. The dealership Bailey Ford (GM Andrew Bailey) was rude, the two representatives from ford pass were rude. I was told because I did not buy my truck from their dealership then I was not a priority even though I bought a Ford. When the first representative I spoke with at Ford Pass didn’t want to help no more she hung up, when I called back the next one said she doesn’t want to talk so I will do it from here asking me to explain all over again. The whole reason for calling them is the problem is all the screens went black in the truck not allowing me to operate the vehicle safely. I would stay away from Bailey Ford of Plattsburgh NY and Ford Pass customer solutions department.