While traveling with 2021-Ford 250 factory equipped to tow a motor home, the fuel pump faulted, Ford is very aware of this defect but knowingly sold us the truck. We were stranded in Canada in a camp ground because and it took Ford 21 days to repair under warranty. They would not cover the rental or car or provide us with a truck equipped to transport our motorhome. Upon the completion of the warranty work, we went to pick up and the radiator's fluid emptied out on the ground. Another 3 days stranded. NOW THE PROBLEM IS THAT FORD WILL NOT REIMBURSE US FOR THE EXPENSES INCURRED WHILE THEY SLOWLY AND INCOMPETENTLY TRIED TO FIX THE NEW TRUCK. We have been Ford owners for years and this experience has made us think long and hard on the declining product and the low grade customer service we have received. This is an unfortunate situation that has gone from bad to despicable from and does not live up to their company mission statement “ Ford is a family company and we stand together even when times are tough. For 118 years our values have driven us to do the right thing and be there for one another.” This has proven to be false advertising.