I’ll never buy a Ford vehicle again. I’m spreading the word everywhere I can how they treat their customers. I’m not talking about the dealership, I’m speaking about Ford Motor Company. In Jan 2023 I purchased a new overpriced F150 XLT. Two months later I couldn’t drive it because the rear axle bolt broke. I was stranded in the middle of nowhere ND. The dealership “fixed” the issue. A couple months later it broke again and I was stranded in below zero temperatures in ND again. I was able to limp it back home 13 hours away. The dealership “fixed” it again. Apparently this has been happening to other vehicle so Ford sent out a recall on this issue but it wasn’t for a complete fix, it was more of a bandaid until they figure out what’s causing the problem. A few months after the recall the same exact issue happened again. The GM of my local Ford dealership said Ford doesn’t know how to completely fix this issue and it would keep happening to me. This happened to me 3 times and I was left stranded and vehicle less I called the Ford Motor Company and explained to them that I had a lemon and I would like them to buy it back or replace the vehicle. Ford said no because it was a recall issue now and I had too many miles on the vehicle. What kind of customer satisfaction is that? I was completely screwed over and robbed of my money. Ford refuses to make this right. They just don’t care about their customers and they make a horrible product.
Please don’t give Ford your time or your money. They’ll screw you over too. It’s all about the bottom line and their profit instead of the people who work hard and buy their vehicles. Please spread the word.
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