FORD LIGHTNING IS A SCAM! I bought the platinum right off the showroom floor. It would be a great truck; it wants to be. Alas it has been in the shop 3 times in the first year for everything from re programming to complete battery change. All of those things were covered by the warranty and handled well by the dealership. The big hustle comes with the home charging station. That broke within months. Red light came on and wouldn’t charge. Truck display said charging station fault and truck charged fine everywhere else. I called to get it warranty replaced. After hours literal hours of calls an transfers they wanted to “diagnose it over the phone “ at one point they asked me to open the unit while plugged into an 80 AMP breaker installed by a professional electrician! I refused and continued to tell them I had e mailed photos of the red light on the unit and the truck display saying it was faulty. They wanted more proof. I had to have the electrician come out and “diagnose” that it was in fact faulty. They agreed to pay for the diagnostic as well as the uninstall and reinstall the replacement cost. Finally they had me send it back and mailed a new one via pony express or whatever the slowest possible delivery service is. After months of not being able to charge the vehicle (and I live in the country near NO charging station) I finally had the replacement installed. I was now out $2,700 to the electrician not including the initial installation cost I had to pay. I spent many more hours of calls trying to get them to pay for the diagnosis and re install they promised to pay for. I was treated so rudely by my assigned “specialist” that I requested multiple times to report her and be switched to a manager or anyone else to no avail. Now we are at a full year later and the same rude specialist calls me long after Inhave given up on getting paid back. She wants me to send the same invoices I had sent many times. I did. She then called and said they would only pay for the reinstall not the diagnostic which THEY required! I said I disagreed and it was unfair and dishonest but send me the refund. She hen called back and told me upon “further review” they would only give me $300 refund on the $2700 in invoiced costs I had incurred. $300 out of $2700 on a $100,000 truck!!! NEVER BUY FORD!