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Anonymous
I would give zero stars if it were an option. My $50,000 2022 vehicle has had multiple issues from brakes, electrical, drive train, and interior cosmetic issues. They have no interest in figuring out how to solve my issues. I've had to take it to my small town garage to find out what's wrong. The leather on my seats is cracking. I've owned the vehicle for 2.5 yrs! It is passed the 60,000kms (because I drive into the city for work) and because of that none of the issues are covered, even the seats. To note, my partner has KIA that is past its 60,000kms and has a cracked leather seat and they didn't even hesitate to offer a replacement. Ford could care less about providing a quality product and does not stand behind their product. No customer service as well. With the drive train/braking issue, I took it to the dealership. They drove it around and could not get the intermittent issue to present itself. They did not remove the tires to look at the braking system (I know this because when I took it to my small town garage they did, and said that it was obvious if the tires were removed.) The dealership tried to charge me over $150 for a diagnostic fee for just driving it around and not actually doing anything! I can go on, but the point is that I thought it was just the dealership providing questionable service, but when I called Ford Canada they had the same kind of response that left me feeling like now that they have my money they really don't care whether I'm a satisfied customer or not. To note, I don't usually leave reviews for anything because I find hashing it out again online to be too much focus on the negative in life, but I have to leave this because I do not want anyone else to waste their money on this company. I'm a single mother with a single income (no child support), putting one kid through university and 2 in highschool. I can't afford to have unexpected repairs, which is why I buy new so I have a reliable vehicle. The way I've been spoken to and treated by the men of the dealership has been degrading (of course only after they had my money). If you are on a restricted budget, a woman or just don't want to be screwed by a company who has no consideration or customer loyalty then DO NOT BY A FORD!!!!!
3 months ago
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Ford has a 1.5 average rating from 270 reviews

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