I placed an order with them and after seeing it sit in California for a week, I decided to find out why. After much runaround I was finally able to get a supervisor with FedEx who called the last facility the package showed up at. He told me that although a shipping label had been generated, Forever 21 had not presented the items to Fed Ex for delivery. So they generated a shipping label so that it would look like my items had shipped and were in transit when they weren't, so that their cancellation/refund policy wouldn't apply. Now I'm moving out of the states and this package definitely won't get to me before I move. So instead of just refunding me so I could go to a store in person and purchase items, my package is going to get returned to them as undeliverable and they're going to have to refund me anyway, or else I'll dispute it with my credit card company.