“Zero stars if I could. So cheaply made worst than Temu and shein. $20+ pants ripped on the first wash. Even the label was coming off. I didn’t even get to wear the pants. Forever 21 is really going down the drain as a brand.”
“I brought a coat and the package get lost after two weeks.They said we cannot do anything for you lost no refund no credit store I will never buy from them again.”
“i went to nakheel forever 21 they have really bad service,i ask the staff to check item for me in othe shop he just look at me and he did not even talk to me. other staff i reserved an item for a day and she said its in the box already but the other lady black lady assist me properly and found it.. manager also she is not good she dont know how to deal and talk to customer who has complain she is rude and she dont brief her staff how to do customer service because all of them are worst they doesnt care about custoemr specialy the manager.. only 1 staff doing her work properly the black lady i forgot her name .. if manager is not good so all the staff will be same attitude”
“I was shopping for vacation, and when I went home i went onto their website to see if a certain dress that was out in my size was available on line. When I went into website I noticed tat the website prices for what i just bought was drastically different. From $30 to 17.00 thats a big difference. So I decided to call customer service for hope of a price adjustment. I was thinking oh perfect Ill save a little on my purchase. But, when I called the customer service rep said that FOREVER 21 does not price match online or in store!!! That just rubbed me the wrong way like are you serious your own store cant match your online prices??? Its forever 21 where we know its not the greatest quality for clothing. This is a ridiculous policy that the company should consider changing. It is not fair to the consumer. We should be able to receive the best possible customer care from them. I shop at major brand stores Neiman Marcus , Bloomimgdales, Saks which all offer the best customer service.
Forever 21 you really need to change this policy. The consumer should be top priority.”
“I am a resident of Panama City and went into the store yesterday Tuesday around 1-2 pm to get some jewelry. After picking up the items, I went to the checkout.
There was no one there so I waited. I saw a young lady by the racks holding a pair of jeans and was hoping she was coming towards me so I could pay for the items.
Halfway, she met a young lady and they sparked a conversation. I was waiting patiently thinking that maybe it was a customer, but it appeared they knew each other. So there was a lot of laughter and carrying on. She glanced at me a couple of times but proceeded to continue chatting with her friend while I just stood there.
Now, I hear a lot of the lack of customer service here in Panama, but store attendants like that young lady give credence to that notion. I finally left the items at the desk and left. She glanced up and still continued chatting with her friend. There was no apology nor any attempt to check me out.
It's unfortunate and I believe your staff need some more training on how to treat customers, especially in view of the location where you interact with so many foreigners who have a clear notion of what customer service should look like.”
“I placed an order on Nov 30 , there is no movement on the tracking info. I've called forever 21, they keep telling me on-trac has the package which I have called on-trac and they informed that they never received the item from forever 21. They refuse to give me my refund. I will contact the BBB if I don't get my refund. Horrible customer service.!!!”
“Employees are very discriminatory to the point do you guys even have training for unconscious biases? There also a videos of your employees profiling a POC and lied about a policy saying customers can’t record. BUT YALL CAN RECORD OTHERS? Didn’t issue anything. Never again”
“I found exactly what I wanted on the website. The description and pictures were good. I got my order very quickly and it was in excellent shape. I was very pleased.”
“I am super happy and would not hesitate to order online again. The item was exactly as described and they went above and beyond including the extras. Thank you for the EXCELLENT service!”
“Reliable service from order to delivery – any issues or questions are solved promptly (most of the time). My purchases are well made and they offer a huge range of fabrics, collar styles and customization options.”
“Genau das, was wir erwartet haben. Dies war wahrscheinlich die fünfte oder sechste Bestellung von hier - die Preise und die Lieferung waren genau da, wo wir sie erwartet hatten, und die Produkte sind wie immer großartig.”
“I have ordered several times from this shop, and each and every time my order was picked correctly and packaged securely so my orders arrived save, sound and within the scheduled delivery date.”
