Forever 21 Reviews

Name: Forever 21
Rating: 2.28

2.3 Rating 166 Reviews

31 %

of reviewers recommend Forever 21

Company Reviews

Questions

Metrics

2.3

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Forever 21 1 star review on 12th January 2022

Christina

Forever 21 1 star review on 23rd September 2021

Anonymous

Forever 21 1 star review on 27th April 2021

Kym

Anonymous

Anonymous // 01/01/2019

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“i went to nakheel forever 21 they have really bad service,i ask the staff to check item for me in othe shop he just look at me and he did not even talk to me. other staff i reserved an item for a day and she said its in the box already but the other lady black lady assist me properly and found it.. manager also she is not good she dont know how to deal and talk to customer who has complain she is rude and she dont brief her staff how to do customer service because all of them are worst they doesnt care about custoemr specialy the manager.. only 1 staff doing her work properly the black lady i forgot her name .. if manager is not good so all the staff will be same attitude”

Helpful Report

Posted 1 week ago

“The worst at timely shipping !! Says takes 1 - 4 days , that's a joke ! Will not be a return, online customer.”

Helpful Report

Posted 3 months ago

“I was shopping for vacation, and when I went home i went onto their website to see if a certain dress that was out in my size was available on line. When I went into website I noticed tat the website prices for what i just bought was drastically different. From $30 to 17.00 thats a big difference. So I decided to call customer service for hope of a price adjustment. I was thinking oh perfect Ill save a little on my purchase. But, when I called the customer service rep said that FOREVER 21 does not price match online or in store!!! That just rubbed me the wrong way like are you serious your own store cant match your online prices??? Its forever 21 where we know its not the greatest quality for clothing. This is a ridiculous policy that the company should consider changing. It is not fair to the consumer. We should be able to receive the best possible customer care from them. I shop at major brand stores Neiman Marcus , Bloomimgdales, Saks which all offer the best customer service. Forever 21 you really need to change this policy. The consumer should be top priority.”

Helpful Report

Posted 5 months ago

“I am a resident of Panama City and went into the store yesterday Tuesday around 1-2 pm to get some jewelry. After picking up the items, I went to the checkout. There was no one there so I waited. I saw a young lady by the racks holding a pair of jeans and was hoping she was coming towards me so I could pay for the items. Halfway, she met a young lady and they sparked a conversation. I was waiting patiently thinking that maybe it was a customer, but it appeared they knew each other. So there was a lot of laughter and carrying on. She glanced at me a couple of times but proceeded to continue chatting with her friend while I just stood there. Now, I hear a lot of the lack of customer service here in Panama, but store attendants like that young lady give credence to that notion. I finally left the items at the desk and left. She glanced up and still continued chatting with her friend. There was no apology nor any attempt to check me out. It's unfortunate and I believe your staff need some more training on how to treat customers, especially in view of the location where you interact with so many foreigners who have a clear notion of what customer service should look like.”

Helpful Report

Posted 8 months ago

“I placed an order on Nov 30 , there is no movement on the tracking info. I've called forever 21, they keep telling me on-trac has the package which I have called on-trac and they informed that they never received the item from forever 21. They refuse to give me my refund. I will contact the BBB if I don't get my refund. Horrible customer service.!!!”

Helpful Report

Posted 11 months ago

“Employees are very discriminatory to the point do you guys even have training for unconscious biases? There also a videos of your employees profiling a POC and lied about a policy saying customers can’t record. BUT YALL CAN RECORD OTHERS? Didn’t issue anything. Never again”

Helpful Report

Posted 2 years ago

“forever21 customer service.. 7478-149-870..number..7477*830*838 customer toll free number7478-149870.. Helpline.. Contract us.. 74.78.14.98.70 customforever21 customer service.. 7478-149-870..number..7477*830*838 customer toll free number7478-149870.. Helpline.. Contract us.. 74.78.14.98.70 custom”

Helpful Report

Posted 2 years ago

“I found exactly what I wanted on the website. The description and pictures were good. I got my order very quickly and it was in excellent shape. I was very pleased.”

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Posted 2 years ago

“Super quick, great price, definitely super good business. Would shop with them again. Thanks for your job!”

Helpful Report

Posted 2 years ago

“I am super happy and would not hesitate to order online again. The item was exactly as described and they went above and beyond including the extras. Thank you for the EXCELLENT service!”

Helpful Report

Posted 2 years ago

“Reliable service from order to delivery – any issues or questions are solved promptly (most of the time). My purchases are well made and they offer a huge range of fabrics, collar styles and customization options.”

Helpful Report

Posted 2 years ago

“Genau das, was wir erwartet haben. Dies war wahrscheinlich die fünfte oder sechste Bestellung von hier - die Preise und die Lieferung waren genau da, wo wir sie erwartet hatten, und die Produkte sind wie immer großartig.”

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Posted 2 years ago

“Didn’t get my product do to the carriers fault but the company ended up helping me and getting everything in order !”

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Posted 2 years ago

“This is at least the 2nd or 3rd time I've order from this online-store ...fast and efficient service!”

Helpful Report

Posted 2 years ago

“I have ordered several times from this shop, and each and every time my order was picked correctly and packaged securely so my orders arrived save, sound and within the scheduled delivery date.”

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Posted 2 years ago

“Love the items I purchased will buy again. Love the products and most definitely will purchase again soon.”

Helpful Report

Posted 2 years ago

“The website was super easy to navigate. Always fast shipping and great customer service if there's an issue.”

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Posted 2 years ago

“Fast shipping. Great communication via email. Been a customer for years from this store. Beautiful meechandise, excellent service and quick delivery, what more could you ask for?”

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Posted 2 years ago

“Ma ei oodanud nii kiiret tarnet! See oli väga meeldiv üllatus ja mul on hea meel öelda, et mul on ainult pehmed tunded selle poe suhtes, te ei ole mind kunagi pettunud.”

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Posted 2 years ago

“Meget godt! Jeg var overrasket over den høje kundeservice og over, at I altid er klar til at hjælpe, hvilket er meget vigtigt for mig.”

Helpful Report

Posted 2 years ago

Forever 21 is rated 2.3 based on 166 reviews