I am a resident of Panama City and went into the store yesterday Tuesday around 1-2 pm to get some jewelry. After picking up the items, I went to the checkout.
There was no one there so I waited. I saw a young lady by the racks holding a pair of jeans and was hoping she was coming towards me so I could pay for the items.
Halfway, she met a young lady and they sparked a conversation. I was waiting patiently thinking that maybe it was a customer, but it appeared they knew each other. So there was a lot of laughter and carrying on. She glanced at me a couple of times but proceeded to continue chatting with her friend while I just stood there.
Now, I hear a lot of the lack of customer service here in Panama, but store attendants like that young lady give credence to that notion. I finally left the items at the desk and left. She glanced up and still continued chatting with her friend. There was no apology nor any attempt to check me out.
It's unfortunate and I believe your staff need some more training on how to treat customers, especially in view of the location where you interact with so many foreigners who have a clear notion of what customer service should look like.
8 months ago
Forever 21 has a
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