I ordered 170 dollars worth of clothing from Forever 21. My shipping confirmation came in and it was a completely wrong address. So I called them. The customer service rep didn’t ask for my email address, phone number, billing address, and/or cc card info. She asked for the confirmation number and told me my full name!!! Then I told her that the address it was being shipped to isn’t mine. She then copped a major attotude and told me she was the one who spoke with the real Megan and changed the address. So I willingly gave this woman all the info she needed to know I’m the real Megan. She then admitted to not asking this woman anything but for the confirmation number (just like she did me) because due to the order status she didn’t have to ask for anything else. I continued to tell her I need those items. That’s why I ordered them today. Basically was told to keep an eye out on the package shipping before anything else could happen. She said my email must’ve been hacked but with gmail emails you can run diagnostics on them and it will tell you if any security issues have occurred. My email address came back perfect. So now I have to wait for it to be shipped back to the warehouse and then be sent to me. Hopefully in time for what I need them for. That customer service lady was absolutely terrible, rude, and not very helpful. The manager was a little nicer. But the ultimate question is why is it ok for someone to give out only the confirmation number and be able to change the entire order to a total different city and state. I am very mad!!!! As soon as they send me my items I will apologize for this but until then I’m going to keep telling people.