I normally don't take the time to come and write reviews. But I am fed up with this company. I tried to still shop with them on behalf of my teenage daughter. But continuously, I stay dealing with issues from the online department. I returned one order in December and was told that their warehouse had received it and give it to some days to process my refund...I wait after a week of not even receiving the return acknowledgement email you get before a refund is completed. I call again and now the rep tells me it's in transit to the warehouse. I explained that It was already confirmed that they had it. The rep totally ignored me and told me to wait for an email. Next I went to inquire about a second order I placed on the same day that I did the return, and he says it appears to be lost. So I'm going to email you some paperwork to fill out and return... then allow up to 10 days for it to be processed and your money back. Like why must a customer go through so much on an order that the company verified as lost. This is the 4th incident where I've had to go through problems of not receiving my items or money back. I'm starting to see why some of their stores are closing and they're filing bankruptcy. It's a turnoff for customers to deal with so much hassle. And actual brick and mortar stores are no better...messy, unorganized, and long lines with one poor cashier trying to check everyone out.