Never received my order from FOREVER 21. Each time I called was on hold more than 1 hour. They started a claim 3 weeks ago, telling that I will receive an email within 8-10 business days but nothing. Called again today . After being on hold for 1 hour 15 minutes , a rep told that they checked with delivery company and it was delivered, and they can not give me refund. And if I want, I have to contact the shipping company myself.I requested to speak to manager. Waiting on hold for another 10 minutes, the rep told the manager is on phone, and she will stay on phone with me. I asked to check another order status: I received a part of it only. She checked and told that it was delivered too lol, but she can start a claim, then somehow I was disconnected and nobody tried even to reach me. I will have to call bank I believe and ask to cancel my purchase. This is the worst experience I had.