I have been using FFs for months. In the most part I have been thrilled, I enjoy the arrangements immensely. I have had on 2 occasions flowers arrive not up to standard and my emails were sadly ignored but the website is easy to navigate, all these people moaning about deliveries sadly haven't read the way this works. My flowers on ome occasion did not arrive, however it was an error with DPD and after one phone call it was rectified. I can assure you it is quite simple, you have a day and a cut off to cancel. I have now purchased the Vases too and I adore them, some of the choices are a little repetitve such as Lilys but I myself check it out each week and If I don't like what I see I can cancel the delivery. I have used another service (Bloom and Wild) and I believe this is superior. I will continue to use them as it has given me many hours of enjoyment, the highlight of my week is arranging them. Thanks FF