Seems to be a theme here! I hope they do listen to their customers because I really like their product and the idea but the business model of fooling people into signing up, giving out fake offers and not letting them cancel their subscription is terrible! I got a call saying I won a promotion (the vase bundle and flowers worth about £100), but they want your card details to sign you up. I know how these companies work, and it's a way of promotion, but it's very misleading. I was told I'd get 3 vases and flowers for free and the first box 50% off, what I got was one vase and bouquet and then I had to pay full price for the next bunch and vase. Definitely a gift not worth £100 if I'm paying £50 to get it... It's a shame, I might have given them a go but it's tainted with them lying to their customers!