Scammy company. I originally stopped using them as the flowers were not worth the money (too much foliage & not enough flowers), I felt the flowers were not worth the money and I kept skipping deliveries but if I forgot one week I’d end up with flowers I didn’t want. So it was an expensive mistake to sign up. Eventually I think I must have skipped enough so the deliveries stopped and I thought I was safe. I Fell for a marketing call a few months ago telling me their customer numbers were reducing and they had relaunched the service with improvements in order to regain customers. They assured me they’d changed and it was easier to cancel / skip deliveries and under the promise of a new vase I decided to trial their new service. Biggest mistake of my life. I am back in the position where the flowers are not worth the money and as it is impossible to cancel without contacting them and have a battle I skipped as many deliveries as I physically could as it worked last time. Unfortunately life got in the way and it slipped to the back of my mind so imagine my surprise when Freddie’s flowers tried to take money from me MONTHS since I received my last delivery from them. I contacted customer services right away and said I wanted my account cancelling and I do not want these flowers. I explained that I had been opted back in for a delivery without my knowledge or consent and then they decided to take money from me without my knowledge or consent. The way this business operates is so incredibly sneaky. It’s very obvious as to why the customer numbers are dwindling - it’s the extortionate costs and deceitful business practices. It almost feels as if they are running short of cash so just opt people back in without their knowledge or consent as a way of getting money from them. I have been battling with customer services for 5 days now. The customer service is absolutely shocking. They refuse to acknowledge what they’ve done is sneaky and that I did not consent or authorise the payment or being opted back in for deliveries. They are more focused on stealing money from me. I am happy to send the flowers back to you but I am not paying for them. I have contacted my bank who have marked the attempted transactions as fraudulent and as a result my card has been cancelled. I have already warned my family & friends of how deceitful this business is. Please do not give them your money, it is so hard to break free from them. So many local florists (who have more ethical business practices) now are doing flower subscriptions for cheaper may I add! Avoid like the plague