I ordered Sandia hot chile 8/25 and requested it be shipped after 9/12 due to other obligations. We got the order yesterday, October 7 and it was bell pepper mild. I called and was told I could have a refund or gift card because they were no longer shipping chile for the season. They had to know this chile had no heat before they shipped yet didn’t tell me. This is the second year in a row I’ve not gotten the heat level I ordered. I was so worried I wouldn’t get chile this year that I contacted their CS many times to make sure my order would be filled. I was assured it joke be. When I called about this order being super mild instead of hot, I was told "Green chile isn’t hot. It’s not like Serranos but more like jalapeños. Every year the flavor is different so we don’t know." They didn’t know our family has always eaten green chile. My in-laws are native New Mexicans and we’ve purchased chile from New Mexico for over 30 years ourselves. We know our green chile and what we got was as mild as a bell pepper. We feel just can’t count on The Fresh Chile Company to send the heat level we select. I’m giving 2 stars because we did receive a box of peppers and we were able to donate them to a local needy family.