On Saturday, April 10, 2021, my husband placed an order through From You Flowers to be delivered the following day. Hours later he received an email stating that the order couldn’t be delivered Sunday as requested but would be delivered on Monday. The flowers were for our anniversary so having them delivered on Monday simply wouldn’t do. He canceled the order and received an email stating his order had been canceled and his money would be refunded. On Monday, April 12, 2021, the order of flowers my husband had canceled was delivered to our doorstep. The delivery person wasn’t wearing a mask and was holding the flowers very close to her face while talking on her cell phone. She left them on the wet ground outside of our front door and left without ringing the doorbell. The flowers weren’t wrapped, and the vase wasn’t even in a cardboard box. I called Bouquets N Things, the florist in Easton, PA who delivered the flowers, and told them we had canceled the order and asked them to pick up the flowers, which we would have returned regardless because they were half dead when they were dropped off and the wrong color. We spoke to the owner who couldn’t have been ruder or more belligerent. She refused to pick up the flowers despite the fact that she had admittedly filled the order in error. She told me that she wouldn’t get paid by From You Flowers if the flowers weren’t delivered. She also gave the excuse that due to COVID she couldn’t pick up the flowers, despite the fact that neither my husband or I had touched the flowers and completely ignoring the fact that she had been holding the flowers by her face while talking on her cell phone as she was delivering them. We didn’t want to bring flowers in the house because the person who delivered them wasn’t wearing a mask, was coughing all over them, and my husband and I didn’t want to expose our family to COVID. Not to mention we weren’t going to keep flowers we didn’t pay for as he had canceled the order. The owner kept telling us to keep the flowers, not out of generosity, but so that she could get paid for this bogus delivery. We called Bouquets N Things several times but each time the owner refused to do the right thing and became ruder with each call. She yelled at us that her shop isn’t open on Sundays, which we had no way of knowing because From You Flowers doesn’t tell us what florist will be delivering the flowers. All we wanted to do was give back flowers for an order that had been canceled so the owner was not justified for her rude and unprofessional behavior. Unable to reason with the owner of Bouquets N Things, we called From You Flowers. From You Flowers contacted the owner of Bouquets N Things several times and asked them to pick up the flowers, but the owner refused. Not wanting to keep the flowers on an order that had been canceled my husband took an hour drive roundtrip to return the flowers to Bouquets N Things. What Bouquets N Things did was not only bad customer service, it was unethical. I could forgive a florist who dropped off flowers with a few dead rose petals, but I cannot forgive a florist that is verbally abusive and refuses to pick up flowers that had been delivered in error. If you order from Bouquets N Things you won’t get roses the way you ordered them, all you get is stuck by a thorn.