“Worst customer service, received dead flowers that looked nothing like picture. Offered 20% refund only on purchase of flowers. Was told 2 times they were sending new arrangement, never use this company”
“What a scam! Will never use this service again and will warn others to not use. What an embarrassment the flower arrangement was when it finally arrived as a gift for my sister and her fiancé. It was small and scrappy and did not remotely resemble the picture of what I ordered. Wish I looked at reviews first!”
“I made an order and without informed me, they didn't deliver it. When I called them, their reason was, we called you to check that if you are the one who ordered it. To begin with, they didn't call and they are not my bank either to check that. They offered me a $20 gift certificate and that means I need to go back to them to use it. I asked them to use the money to upgrade the order. Thy agreed with that and they offered me next day delivery. As soon as I hung up the phone, I received an email that to let me know the delivery will be after 3 days. It was a very time sensitive order. I don't recommend them to anyone.”
“Let me just say false advertisement is what you guys are promoting and it's not right what you guys are doing to consumers that pay good money for flowers that you promote on your website to only be dissappointed once we recieve them and not to mention embarssed. I was not only dissappointed but embarssed to give 2 dozen of roses that I payed $72 for that I just threw right in the trash. How are you people still even in business????”
“Flowers weren’t delivered when they said they would be. I have read many reviews since my horrible experience and pretty much all of the reviews could be my experience. I ordered my flowers Sunday, were supposed to be delivered Monday, got an email that they couldn’t be delivered, said they would be there Tuesday. Tuesday I got an email that there was a problem, said customer service representative would contact me. They emailed me and apologized, offered weekend delivery fee refund ($3.99) said flowers would be delivered Wednesday. Wednesday came and I got fed up and emailed them I wanted a refund, was sent a email that a. customer service representative would call me. They did call me and offered me a. $20 coupon, they would redo the order and the flowers would be delivered by UPS on Thursday, they assured me. I reluctantly agreed. They refunded my money on my original order. Thursday came and when I checked the tracking number it said they were out for delivery from Kentucky! 🙄 My recipient lives 30 miles SE of Columbus OH. At 11:30 I called them and demanded a refund she tried 4 different times to talk me into keeping the order. I told her NO, I wanted a full refund. She complied and told me my recipient should receive her flowers later in the day. I had no reason to believe that. Well low & behold the flowers were dropped on my recipient’s front porch in 20* weather, they never rang the doorbell so she had no idea they were there. When she opened them she said they were 1/2 frozen. The flowers she received looked nothing like the beautiful bouquet I picked out. Buyer beware: DO NOT ORDER FLOWERS FROM THIS COMPANY! I don’t know how a company stays in business with so many similar horrible reviews. The only good thing is I did get my refund. I am going to call a local florist in my recipient’s hometown to get a real floral arrangement sent to her, not one she has to dig out of the box and trim the stems and put them in the vase. I am so embarrassed that she received the flowers she did.”
“Horrible service. I paid extra to have a plant delivered before 1:30 for a funeral. I didn't get a delivery confirmation email until 3:55. I have never heard of a funeral going on that late in the day. I even sent a picture to this company showing them there was no plant. They took my money, didn't do their job and I got nothing.”
“I wish I had read reviews beacese I recieved the wrong type of flowers and a diffent color. My wife likes stargazer lilies but I guess they were out so they subsituted a lower cost different color lily in its place.
Will not order from here again, given you can not expect to get what you paid for when you order.
Also I paid extra for next day delivery which I can not complain to much as 8PM is still part of the day.”
“I ordered 8 days in advance and still didn’t receive the flowers on time. Customer service was trying to make it right but definitely not with it. Please do not waste your time and money.
Lisa Wingfield”
“It looked like they took flowers from a former funeral or gravesite & pieced them together while blindfolded …. They must think you won’t see them … worst experience, pic is what I got vs what I ordered …”
“Horrible customer service
Flowers delayed 4 days for no reason (no weather issues) offered worthless $10 coupon, I already get a higher discount and I rarely order flowers, they offered a 20% discount of $8 that does not cover shipping - by the time they get there, they will be dead, and I have to call back again.
Will never use again. The agents were rude, and didn't understand this was the one way I could put a smile on my mom's face who was spending another birthday alone as a widow since I'm 9 hours away.”
“The flowers were never delivered. I called and they told me the church told them there was no funeral for this person after they told me the church didn’t exist either. Terrible service!! I should have called 1-800-FLOWERS. I never had problems with them.”
“False advertisement for expedited same day delivery, two times tried to order and did not fulfill order as advertise. Very dissatisfied. Will not use service again.”
“After I read all the review I chance my mind I was going to orden some flower for my mom all the review is was so bad sorry
I Will orden from another company”
“Flowers arrived wilted and dead, My friend spent good money on my Bday no doubt Expecting me to get a beautiful baguette instead I got Dead roses. 🙄😢 They are supposedly replacing with something more in season. On top of everything I'm trying to upload photos of dead flowers and they won't load 😒”
“DO NOT order from them. 1st - You will never receive them before noon if you pay extra and 2nd you will not receive anything that looks like what you ordered. They tried offering me 30% off, said no. Then free redelivery, no. Then 50%...NO. I could have purchased these from the grocery store for way cheaper. Never buying from them again.
below is what i ordered vs what i received.”
“I placed an order for same-day delivery, but it never arrived. I've been in contact with the company for 10 days, and there's still no resolution. I would NEVER recommend this company to anyone.”
“The only good thing about my order was the delivery speed. Though with speed comes a serious lack of quality. Regardless of what your fine print says about "whats shown on the website is not a true representation of your order", my order was underwhelming, stingy, and lacked any investment of care or quality.
You did provide a refund, but the refund was as lack luster as the flowers. Not to mention the math on the refund was off. The refund is enough to get better quality flowers from the nearby drug store, which I'll make sure to get a thank you from them to you on securing my business.
*To future customers* - shop elsewhere and save the hassle and your money.”
“I paid an additional fee for same day delivery, which never happened. I was reimbursed the $3 fee and they were delivered the following day. The flowers looked nothing like the advertised item. If I had read the reviews first, I would have never used this company.”
