My spouse and I chose the DELUXE CLEAR BLUE SKIES BOUQUET SKU: TEV25-3 ($67.86) to our friend who's spouse died from cancer. Order #424953708 placed on 03/26/23. I worried about delivery details so I contacted the company via chat. Here is part of my conversation. "ME - This is what makes me worried. Some companies take pictures of the exact bouquet that is ready to be delivered. Some companies deliver very poor bouquet that is far from the picture and price we paid. Sufyan - You are covered by our 100 percent Satisfaction Guarantee. If for any reason your order was not delivered or any quality issue, we will be happy to work with you on whatever resolution you prefer." I didn't dare ask friend to take a picture and send it to me but today I sent the picture of the bouquet we chose and she sent me the REAL bouquet she got. My husband and I were shocked and we were embarrassed because our friend possibly thinks we chose such a miserable bouquet for them! YOUR description and real flowers are way different bouquet. DO YOU SEE ANY ROSE or BLUE CUBE VASE and the quantity of flowers in the deluxe bouquet?! SHAME ON YOU! We wish you and your disgusting company in the hardest moments of your families to get NO flowers or the poorest quality gifts from such companies like yours! This is the company I complained about to BBB: From You Flowers, LLC 143 Mill Rock Rd E, Old Saybrook, CT 06475- 4217 (800) 838-8853 I wrote an email to them and got their response in an hour that said we will get a refund of 30% ($15!!!) of our order and apologies! Refund of 30% off you call "You are covered by our 100 percent Satisfaction Guarantee"? Apologies are NOT accepted. We feel like a company stole our money making "business" like this selling nice pictures and delivering misery to people we love and care for!!! It is called FRAUD! I checked BBB complaints and oh, my God, how many people including us were cheated by YOU! You ALREADY ruined our gesture of thoughtfulness and care towards our friend and her family! How you DARE treating people like this!!!???? Pics attached. Desired Settlement: We DEMAND REAL bouquet to our friend and her family, and FULL refund to us! We are waiting for their response to BBB and us...