I ordered a bouquet of flowers for my mother that were supposed to arrive on May 12th. On May 13th I checked the tracking as they had not arrived yet and it said they were in a UPS facility in Wilkesboro, NC. I checked again today as they had still not arrived and they are still in a facility in Wilkesboro. I first tried to chat on their website but the bot closed out my chat before it even anwsered. So I emailed and got a response about how sometimes deliveries can take longer, which wasn't very helpful as it didn't actually give any information. I ended up calling to see if I could get a better answer than that and it was not a pleasant phone call at all. I asked why they are still in a facility and the man assured me that they were out for delivery and would arrive tomorrow. So I asked about what would happen if they were dead since they are fresh flowers and according to the tracking website they were put together on May 10th and were heading to North Carolina from Kentucky. He assured me that they wouldn't be and they were coming from a local florist but if there is a problem I could call and get a refund. When I made a comment about how they are coming from Kentucky and that they have been cut since May 10th, he let me know that they know what they are doing and that I "don't understand" (his acutal words). He tried explaining some sort of process to me but I was having trouble understanding his accent, I let him know that I was having a hard time understanding and he asked if that was all and said goodbye. This is by far the worst customer service that I have ever expericenced. Which is a shame because my family has ordered from there before and has never had a problem. I guess we'll see if they actually get delivered tomorrow, but I don't have much hope.