I ordered flowers for my DIL after her grandmother passed away. I paid for same day delivery. The flowers never arrived even though they said they were delivered. I emailed customer service who said it was an error and they would send them the next day, still no flowers. This went back and forth for two more days, each day they would say they would be delivered, each day the tracking said they were delivered, each day I spoke to my DIL and she never received them. Finally was able to get a refund, ordered from another supplier and they were delivered within hours. This was very frustrating.