I ordered flowers for my sister's 50th birthday. They were never delivered..They assured me they would make it right.I wanted them to send a beautiful bouquet still because my little sister deserved to feel special. I had to tell her the mishap. I am here visiting so I know flowers never came.yes I got a refund, but what I wanted more was for them to extend good customer service by sending a beautiful bouquet a day late would have been fine. This is poor company practice. Not only do they throw in a $14.99 handling fee after you have found what you want to send.so even$39,99 flowers will cost you around$56.00. I will Never use this company again and will report to better business bureau. I am so ipset at them ruining my surprise to my little sister and refusing to come through and make it right... I have been crying all morning because I wanted to show her how much she means to me...They tainted that for me. Make it right and send her the best flowers on your companies dime and then maybe I can get over this. But my depression has hit me hard because nothing is going right including wanting to celebrate my sister...Please make this right for her!