From You Flowers has had 3 opportunities to deliver something at least close to what is shown on their website. I understand the need for the disclaimer that the florist might have to substitute but 3 times I have ordered flowers from this company and 3 times they have not even come close to delivering what was ordered. In addition, twice the flowers arrived late. 2 times I received full refunds, no questions asked, which tells me From You Flowers is used to disappointing customers. This last time I got a 30% refund (totaling $12.99) I am guessing because even though the arrangement was not close to what was ordered, it did include a red and white bow (for Christmas) and it was delivered on time. Save yourself aggravation and order directly from the florist. Go on-line to see what florists are in the area of your recipient and look for their reviews. I firmly believe that From You Flowers uses the cheapest florist they can find and that's why the arrangements are less than desirable, and in my dealings with them, a huge disappointment. I will be contacting a local florist for any future needs.