I feel as if I was being scammed on my order. In December, we were having a candlelight vigil for a student at our school. We ordered a large spray of flowers with guaranteed delivery before noon the day of the vigil. I placed this order a week in advance. The day of the event, when 12:00 rolled around, no flowers delivered. I called and said they were running late and no later than 3:00… which was fine. No flowers at 3:00. I called multiple times over the next 2 hours and customer service told me they could not give me any more info. Could not tell me who the florist was or anything. My last call to customer service was about 5:20, I was very upset as the event was scheduled at 6:00. Within 5 minutes of my last call, I got notification that the flowers were delivered. This was NOT the case. They were being delivered to ME! and I received nothing. I even drove around my neighborhood to see if they accidentally got delivered to the wrong house.. but nothing. I was livid. After the vigil, I called customer service again to explain they were never received and was offered free shipping on my next order. Like seriously?!?!?! I spend $130 and didn’t get what I paid for and that’s what they were offering me? I demanded a refund since I didn’t get the flowers and customer service would not give me the name of the florist so I could verify the order was even made. My refund was promptly granted once I made my point. I have NEVER experienced this kind of horrible customer service and I will never use From You Flowers again. I have learned my lesson and will call local florists from now on!