I purchased on January 22nd from fromyouflowers.com the Charming Garden of Love flower bouquet same-day delivery. I'll NEVER order from them again. It look like the delivery guy hit every bump in the road and through these flowers all over the place. It looks as if the person who arranged these flowers went skimpy on the materials and could not even find similar or even close to like flowers. You can easily count six different flowers in the online photo bouquet but once delivered there was only two different type of flowers and some kind of huge green leaves thrown in there…and they were all falling out of the vase and could barely stand on their own. It looks like they ran out of flowers and couldn't even make it look like a full bouquet nowhere near worth the money I spent…I called customer service immediately and they were trying to down play and get me to accept low-ball offers ….they finally offered me a 50% refund so I figured this was the best I was going to get. They said it take two to three business days to get the refund and when the refund finally hit it wasn't even 30% refund. I don't think The customer service representative can do simple math…Even if they were just figuring on the cost of the flowers alone and not the delivery cost or taxes they were still nowhere near 50%... I really felt this company did not care about my order, my special occasion or me as an individual from my interaction with the delivery all the way through my phone call conversation with customer service.