I'm from Costa Rica. I purchased fromyouflowers.com an order for my girlfriend on 2/15/24 for Valentine's day. I selected the Deluxe bouquet with 3 ballons, big teddy bear, big box of chocolates and a V-day's card. All to a total of $155. My gf received the order on 2/16/24. The condition and quality of the order was horrible. The bouquet had barely 4 roses and a couple other random flowers, it came with only 1 DEFLATED balloon when I paid for 3 and it didn't even come with the V-days card. The flowers did not look fresh and somewhat deteriorated, soggy and had dark edges. I immediatly request to chat with this vendor to request a full refund to my original payment method, only be offered a 30% refund. I escalated this with their supervisor and after being transfered multiple times, I was ensured a full refund in the next 3 business days. Next day 2/17/24, I receive an email saying "Thank you for your recent order. Please accept our apologies, as we were notified by our credit card processing company that your banking institution is unable to process the refund offered on your order successfully. Typically this is caused by the card linked to the account being lost or stolen. Therefore, we will be issuing you a gift certificate for 155.18 dollars to equal the amount of the refund offered on your order. You should receive this gift certificate via email in 1-3 business days." I called my bank, the transaction was on hold and they said the only ones who had the authority to cancel or refund at the moment is fromyouflowers.com. I chatted again with them to only be given a bunch of excuses for hours and no resolution but a gift card or a check in the mail that are useless to me as I do not reside in the USA. This business is a complete fraud and full of false advertising, DO NOT BE FOOLED by their wesite. Horrible customer service and complete scam. I will file a claim with the fraud department from my bank once the payment goes through and I will make sure to report these people in all social media platforms and consumer websites so this business does not continue to operate freely without any consequences.