I hate that I have to even rate them with a 1! By far the worst experience!!! I ordered flowers at alittle after 10 this morning. 2 bouquets to be sent to my daughter in law at her place of work for her birthday. I paid extra to have them delivered within 4 hours. 6 hours later I get a snail stating that the local florist could not deliver!! They offered everything but a refund. I was so frustrated I could barely speak. They tried to tell me that they would be delivered on the 19th…ummm NOOOOO!!! Her birthday was today!!! I demanded a refund…in a not very nice tone!! I was finally told they would process my refund and I would get an email within the next few minutes confirming it. No email arrived!!! I waited for a few hours thinking maybe the email just hadn’t came through yet….still no email!! I called again! This rep was even worse. I could hardly understand him!!! Come to find out the first rep didn’t even cancel the order!!! I demanded an email cancellation confirmation multiple times only to be offered a refund on one bouquet!! I demanded an email once again and threatened to contact the BBB (which is going to happen) and to call my credit card company (which has been done). He finally sends me two emails…of my freaking order…not a cancellation!!!!! I was livid by that point!!! He assured me that I would receive a refund within 1-3 business days. I hung up and called my cc company. Unfortunately they can’t go after them until the charges actually go through. As it is a Saturday…they are currently pending. I checked my cc once again just a little while ago and they have made another charge on my card!!! This needs to be shut down!!! Thief’s!!!