Placed an order two days prior to the day that i needed the flower arrangement to be sent to the funeral home. I was guaranteed a 10 am time for the day that was confirmed. nobody bothered to contact me to let me know that they could not honor this. I contacted the funeral home to confirm to be told they had not received anything for the recipient,not to mention this was after the guaranteed time of 10am. today. I contacted customer service to be told they could not honor this. I will not make any more future purchases from this compay. Very poor customer service, and if you could not do it I should have been contacted prior to the scheduled time of 10am. Yo could haved reached out to me via email, phone etc. Like Where has the customer service went with these companies ? I am completely dissatisfied and this is unexceptable.