I ordered flowers first of the week for two different superheroes of the real world, Moms! Thought with me ordering first of the week it would be plenty time. Come to find out they were shipped from the east coast from their wholesale supplier through UPS. Had I known they were not local florist flowers I would have NEVER ordered. Thought well it should be ok hopefully as long as they get there. Delivery was chosen for the flex dates to ensure delivery. Friday or Saturday. Wanted them there before regardless. Well the first order was going to Arizona and shipped from CT. I was instantly worried. Long trip for flowers in a box that are supposed to be beautiful and show appreciation for how great she is as a mother. They made it to Dallas and after two days I get an update that delivery is delayed until Monday. Unacceptable. Contact customer service and basically told I’m just stuck with the outcome. I was offered a 30% refund which was only $12 from their math. I still had to pay the $15 service fee. So from a $75 or so order I was refunded 30% which was only $12. I wanted to cancel my second order for the fact that I didn’t want to have those shipped via UPS also. Come to find out, once the tracking info is generated there’s nothing they can do. Now I know most companies generate tracking pretty soon after orders are placed whether or not they have even touched the order to get it ready. So now I am having a pot with dirt and bulbs sent from NH to AL. I will be SHOCKED if it makes it on time and not damaged. I will NEVER use this company again. I went to a different company for both orders and ordered two new orders and spend an additional $250 to ensure both orders would deliver today and on time by a local florist. To deliver flowers via UPS across the country in a box and to just say too bad for delays when it comes to Mother’s Day is ridiculous. Had they been flowers “just because” it would have been different but moms don’t get enough credit and the one day a year they have should not be damaged due to awful customer service. I even told customer service I would place two new orders that would be local but they were only willing to refund $12 total out of $130. Terrible customer service and company. If I could rate 0 I would.