I ordered the pink and white Lily arrangement for my mom on Mothers day. When you order flowers online, you expect them to look like the picture that is displayed. They were to be delivered to her nursing home. They were dropped of at an unattended loading dock. It was Saturday, the loading dock wasn't even occupied. After asking several people to look for the flowers, they were finally located. They were delivered in a flat box. I had to open the box and arrange the non blooming flowers in the vase. I have NEVER been more devastated then taking these to my moms room. It was embarrassing and humiliating. DO NOT, I REPEAT DO NOT ORDER FROM THIS JOKE OF A COMPANY. That's what I get for not ordering local...never again. lesson learned. When I called the company to complain, I got back a whopping $10.81...seriously...on a $90 order.