I ordered flowers and paid for expedited service. They never contacted me until I reached out when my DIL did not comment on the flowers. They missed the deadline and suggested a 20% discount to send them 9 days later! It's was a funeral! It was difficult to understand customer service (language barrier) and they kept "disconnecting". When I did, it was difficult to get the refunded. They wanted to discount several different ways. I was embarrassed by the lack of flowers sent. Do not use them. I agree with the others they say it is a scam and they are not reliable.