Like most others here, I would have given 0 stars if it were an option. I received flowers for Mother's Day that never ever opened. It was strange enough to receive flowers that I couldn't instantly enjoy, but I thought at least I would get the most out of them once they bloomed. 1 day, 2 days, 3 days went by. We're on day 6 and they are dying without ever blooming. My husband emailed requesting a refund and instead received a $15 coupon toward his next order, which is the same as doing nothing, as you are well aware. I have sent another request for a full refund, left a complaint with the BBB and this negative review.