I used to order via this site with no problems. I’ve used it to deliver to my son’s family in Manhattan and always had good service. Once the wrong thing was sent, and they completely re-did the order no questions asked. The last few times, however, there have been problems with on-time delivery. These problems have been in smaller cities. They have been delaying the delivery, and this time they delayed telling me they delayed the delivery for over 24 hours, too late for me to call a local florist. I ordered on a Friday morning for a Saturday delivery, in enough time not to have to pay an expedited fee. When I got the email it would be late and called the company, “Katie” was sassy and said she’d messaged the florist and I could wait. She said I could call and see if my loved one got the flowers and let THEM know! I told her the purpose of flowers is a SURPRISE, not having to ask if they’re delivered. I said I wanted a refund if they weren’t delivered on Saturday as originally promised. She said I could call back. About 8 hours past when they should have originally been delivered, I got another email saying they were not, and I could have a 10% discount for a Monday delivery or click for a refund. I clicked. I don’t know what happened to this site, but it has turned into unreliable and I won’t use it again for smaller markets, if at all.