If I could give this place zero stars I would. This place needs to be shut down IMMEDIATELY!!! I placed the order a week prior to my moms birthday. The day of her birthday I was tracking the delivery all day. I called cx service they said it will be there before 5pm. At this point its going on 230pm. I call back again at 330pm because the tracker just says the order was received it doesn't even say its out for delivery. CX service asked me did I ask the recipient had they received the flowers. Well no because ya dummies its a surprise so why would I call her and ask her did her surprise come... They assured me that the flowers would be there by 5pm and that "it was against protocol to give out the flower companies name". Makes zero sense. I call back at 5 because guess what still no flowers. By this time my moms office has closed and she is gone. The lady puts me on hold and says that the flower delivery company said they were on the way and that they ran into traffic and they had other deliveries that day that slowed them up. Umm no you all had this order for a week no excuse. I demanded my money back and the rep said she can do 20% and promise to deliver it tomorrow. I said absolutely not! I need a full refund plus there is no point in delivering it tomorrow when her birthday is TODAY! Rep said what about a 30% refund. I again demanded for a full refund she said ok. Said that the confirmation email would come shortly. I asked for a reference number she said its against protocol to give that information since they don't have access to my private information. Huh??? I don't know how I found this place but it is an absolute terrible service that are complete scammers. Shut them down!!! They delivered the flowers anyway sometime after 5p, apparently who the hell knows and they look nothing like what I ordered and I did not receive the balloon that I paid 5 extra dollars for. So glad I got a refund. Run from this place and never look back.