It was my mother’s 80th birthday and her flowers from her deceased husband Never showed up when I called they said sorry not coming until the next day. Offered 20 percent off! Wow! No one called to let me know it was not going to be delivered to allow me to make sure she received her birthday gift from her deceased husband of 54 years. When they finally arrived at 3pm the next day the box was hot..the vase and flowers were so warm she had to have them cool down before she could open the. They fell apart as she took them out of the box. This was so disturbing ! I also spoke with a managers that offered to call her to apologized and this Never happened along with he was to Refund me for the flowrers that not only were late but were ruined from the heat. I guess they left them on the delivery truck over night. Why lie! What terrible customer service No cal! No apology! And no refund. What terrible customer service I am extremely disappointed and to disappoint an 80-year-old is just unbelievable or is Ken express what disappointment this is. We are aware of unforeseen circumstances however communication is always a key and best customer service and this was not even done when done. It was not fall through and lied to. Extremely unacceptable, do not order from this company ever !