Absolutely horrible experience. I ordered flowers for a birthday Sunday around 2pm to arrive Monday before noon. I paid for expedited delivery just so they would be sure to arrive before noon. It didn’t. I fist spoke with a customer support rep a little after noon. She mentioned she would refund my expedited delivery fee and that she can’t tell me when my arrangement will arrive but that she will message the delivery driver to get it to me asap. Around 3pm I reached out to chat support who transferred me to a supervisor named Kyle. Kyle kept apologizing and offering a discount whilst still had no idea where in route my arrangement was. I asked him for an ETA and he responded with “we can’t provide an exact time but our delivery for residents is between 9-6. So not only was it not delivered by noon, not there is a chance I won’t get it until 6pm. Kyle then mentioned he wanted to call me and call the floral shop at the same time to check the status of the arrangement. I responded “you haven’t called the shop yet???”. That sent me into a rage. How is my arrangement this far behind and you haven’t contacted the shop yet? Finally when our day is over around 4:30 my arrangement was delivered. Finally, relief. When we arrive home, the arrangement was not what was purchased. I received a smaller version of the arrangement and much more greenery opposed to the very prominent yellow flowers. In the picture I wanted there was 6 roses opposed to the 3 I received. All in all, I am not happy with my experience with this company and will not go with them next time.