This has been an incredibly disappointing and embarrassing experience. I sent an elegant bouquet of orchids to my aunt, an interior designer, in sympathy for the loss of our uncle. Instead, they received a cheap, tired-looking arrangement that bore no resemblance to what I had chosen from their site. The embarrassing part was when her son sent me a photo to show the poor quality—half the flowers were missing—and mentioned how it did not represent our family at all. To make matters worse, the replacement they sent was even more unacceptable, with wilted flowers and nothing like what I had requested. This only added to the embarrassment. Instead of being able to grieve, my family had to deal with this issue, urging me not to accept such poor service. It’s awful to think that I will forever be associated with these terrible flowers at such a significant time.