Appalling and Embarrassing Experience! This has been an incredibly disappointing and embarrassing experience. I sent an elegant bouquet of orchids to my aunt, an interior designer, in sympathy for the loss of our uncle. Instead, they received a cheap, tired-looking arrangement that bore no resemblance to what I had chosen from their site. The embarrassing part was when her son sent me a photo to show the poor quality—half the flowers were missing—and mentioned how it did not represent our family at all. To make matters worse, the replacement they sent was even more unacceptable, with wilted flowers and nothing like what I had requested. This only added to the embarrassment. Instead of being able to grieve, my family had to deal with this issue, urging me not to accept such poor service. It’s awful to think that I will forever be associated with these terrible flowers at such a significant time. The company did refund my order in full and insisted on sending a 3rd arrangement. While I appreciated the refund and the suggestion to send another arrangement, I begged the supervisor I spoke with on the phone to communicate with the new florist, stressing that their arrangement needed to be truly remarkable to rectify this fiasco. Otherwise, sending another replacement that didn’t far exceed the previous poor deliveries would be pointless, and I would prefer to just accept the refund instead. However, the florist-designed arrangement did nothing to restore the situation or alleviate my embarrassment. The family sent me a picture of the bouquet, and while it was decent and an improvement, it lacked the elegance and sophistication I had originally paid for and did not reflect the price I paid.