Email I sent in to their customer support. Good evening, I recently ordered flowers online and my order number was #430038557. I paid a total of $84.56. WIth a discount that I applied to the order. This being my first time ordering from this website I was a bit skeptical of the whole process. I looked on the website and specifically requested that I chose the highest quality selection I could from the Southern Peach Bouquet arrangement. I paid more to get the biggest arrangement because it was for a special occasion. The picture of the arrangement that was given as the example of the arrangement was what I expected to get delivered. I was very disappointed by the arrangement that was delivered. For this being the best arrangement (and most expensive) out of the Southern Peach Bouquet options I expected a lot better than what was delivered. I am very disappointed and after this experience, I will most likely turn to a different vendor for flowers next time. I was very excited to try this website for my flower delivery and have been very disappointed. I did not expect to receive a pile of flowers thrown into a vase with no intentionality of how they were arranged. Not to mention I also paid extra for the Expedited Delivery Fee which on the website it says would be delivered before noon time. The arrangement wasn't delivered until around 3:30. Below is the picture of the proposed bouquet listed on the website along with what was actually delivered. The picture on the website is a beautiful arrangement worth the price I paid. What I received is something that should've cost the most basic option. If I wanted an arrangement like the one delivered I would have gone to Walmart and picked up a $10 bouquet and a vase. Thank you for your time.