Always ask for a picture of the flowers once they arrive! This company over promises and under delivers. They promise big designs for low cost. Unfortunately they then send the order to a florist with instructions that don't reflect the order that was placed. When the florist fulfills the order they received, and then delivers something completely different from what the customer ordered, the florist is the one that looks bad not the dodgy website 3rd party that just places orders. The phone reps are polite and helpful but that doesn't matter if you never get what you want.