I would give a zero if I could. My husband had flowers and a bear ordered for me and sent to my place of employment. The delivery person never attempted to deliver the item to the main office of the school. (We were all still in school and we have a full time person at the entrance to let people into the building). The delivery person did not even even leave it by the front door, they left it by a light pole behind a pillar at then end of the school's property. The bear was taken the flowers knocked over and it was found, with my card, by our morning custodian who was doing his rounds. This was meant to be a special moment for me and my health journey and was ruined by an inconsiderate, irresponsible delivery person. When we called, they did give us a full refund but did not help the moment.