Well, they got a star because it is the only way I could write a review. This has to be the WORST, most INCOMPETENT company I have dealt with. I was thrilled to have found a company that could deliver tulips which is what I needed for my boss' wife. The rep was no nice. I should've known. The email stated they were delivered and they were not. They promised they would be the next day. The following day, guess what? NO FLOWERS. They stated they tried calling me to ask me, what color tulips I wanted. Which they did not, the lying fools. When in fact I ordered a colorful bouquet. They were about to attempt a third delivery, when I said cancel and refund. That took 90 minutes and I was on the phone awaiting the "cancellation email", that never arrived. I was on the phone with JENNY the supervisor, who I advised she should go work for a real company. I was so disappointed with this experience. In essence FROM YOUR FLOWERS is a JOKE, they are LIARS and THIEVES. Please BEWARE. My next stop is the Better Business Bureau.