My significant other was having a horrible day and I wanted to make it a special day. I then placed an order through this agency. Not only was there several charges for delivery, it wasn't delivered as agreed upon. I paid additional to have it expedited within 4 hrs. 30 minutes prior to the 4hr mark I'm notified they won't be delivering the flowers as previously stated. If I would have known I would have went with another agency so that it was done appropriately. When notified all I get is I will refund the expedited charge. Thanks you missed the window in which I was looking for. Now it's just an all out headache and caused significant stress. Will not be using nor do I recommend this agency. Your better off going to the florist and doing it yourself.