Absolutely awful service. I ordered flowers for my niece's birthday on October 10th, with delivery for the 11th. Not only did they not arrive on time, but they never arrived at all! I was repeatedly promised delivery "early the next day," but those promises were broken on both Saturday and Monday. They even claimed they would upgrade the arrangement to compensate for the inconvenience. Today, after multiple online chats, I was finally told they couldn't find a florist to deliver the flowers. Unreliable, unresponsive, and ultimately unable to deliver. Save yourself the frustration and go elsewhere!