I ordered flowers to be sent on the same day and paid £15 for same delivery which was confirmed by myflower via email. The flowers did not get delivered until late evening the following day. I phoned and complained and asked for a refund as next day delivery is free, the woman who answered said that I will get my refund within seven days but after 9 days I am still waiting. It's not just the money but the principle of it as same day delivery should mean same day delivery. On top of that the service is extremely poor. Please do not order your flowers fro the company.