From You Flowers is an online company, that once you place your order with them, they then contact and contract with a local florist to fulfill your order. Instead, I called the company and placed my order with their customer service representative.. The following day I received an email that the order had been delivered. Then I waited a couple of weeks for acknowledgment from the recipient, who is usually on top of things. When I didn't hear from him, I called the company and they told me they would reach out to the local florist they used and find out if they snapped a picture of the delivery or who they handed the arrangement to. Ten days passed and I again followed up with From You Flowers and while I waited, they again tried to find out what happened to the delivery. When she returned, she said she couldn't reach the company, but she would send a replacement, to which I declined, saying this was for a funeral that took place a month ago. She then tried to get me to accept 15% off a future order. I again declined and said if I don't receive a refund, I'll file a complaint with the Better Business Bureau. She agreed to a refund. On From You Flowers' website, they say, "We strive to make your experience buying flowers online with us unforgettable." They indeed have done that and had I known about their terrible reviews beforehand, I would never have used them. I advise others to do likewise.