Flowers weren’t delivered when they said they would be. I have read many reviews since my horrible experience and pretty much all of the reviews could be my experience. I ordered my flowers Sunday, were supposed to be delivered Monday, got an email that they couldn’t be delivered, said they would be there Tuesday. Tuesday I got an email that there was a problem, said customer service representative would contact me. They emailed me and apologized, offered weekend delivery fee refund ($3.99) said flowers would be delivered Wednesday. Wednesday came and I got fed up and emailed them I wanted a refund, was sent a email that a. customer service representative would call me. They did call me and offered me a. $20 coupon, they would redo the order and the flowers would be delivered by UPS on Thursday, they assured me. I reluctantly agreed. They refunded my money on my original order. Thursday came and when I checked the tracking number it said they were out for delivery from Kentucky! 🙄 My recipient lives 30 miles SE of Columbus OH. At 11:30 I called them and demanded a refund she tried 4 different times to talk me into keeping the order. I told her NO, I wanted a full refund. She complied and told me my recipient should receive her flowers later in the day. I had no reason to believe that. Well low & behold the flowers were dropped on my recipient’s front porch in 20* weather, they never rang the doorbell so she had no idea they were there. When she opened them she said they were 1/2 frozen. The flowers she received looked nothing like the beautiful bouquet I picked out. Buyer beware: DO NOT ORDER FLOWERS FROM THIS COMPANY! I don’t know how a company stays in business with so many similar horrible reviews. The only good thing is I did get my refund. I am going to call a local florist in my recipient’s hometown to get a real floral arrangement sent to her, not one she has to dig out of the box and trim the stems and put them in the vase. I am so embarrassed that she received the flowers she did.