I had two delivery issues on two different days. I paid for a specific arrangement and was told it needed to be a deluxe due to the area it was being delivered after I already added balloons to the order which never came. I was charged a hefty fee and the arrangements were embarrassing. I was so disappointed. My next order never showed and customer service said there was florist to take the order. I asked for a full refund but never received as of yet. It’s now been four days, customer service proclaims they can’t find my order. When my card was clearly charge 66.75 as the customer service representative verified. This is a horrible company who don’t stand by their services. I will definitely choose another option for a floral arrangement.